Shipping and Pickup Policy

Scope

This Shipping and Pickup Policy applies to products purchased directly from Divine Garden 111.

Orders placed through Amazon, Etsy, or another marketplace are also governed by that platform's checkout, shipping, refund, privacy, and dispute procedures.

Where We Ship

Direct shipping is currently intended for United States addresses only unless a different arrangement is expressly confirmed in writing before an order is accepted.

International shipping and freight-forwarding addresses should not be used unless approved before purchase, because pricing, labeling, customs, and delivery requirements may differ.

Order Processing

Most in-stock direct orders are generally prepared for shipment within 2 to 5 business days after payment is confirmed, unless a different timeline is stated before purchase. Business days are Monday through Friday, excluding federal holidays.

Because products are handcrafted in small batches, availability may change, some items may require additional preparation time, and processing may take longer during promotions, holidays, markets, expos, or custom requests. An inquiry does not reserve inventory until the order is accepted and payment is confirmed.

Shipping Rates and Delivery Estimates

Shipping charges are displayed at checkout or included in a direct invoice before payment is completed. Rates may depend on destination, package weight, delivery speed, carrier, product quantity, and any special handling needs.

After processing, standard delivery is generally estimated at 3 to 7 business days depending on destination and carrier. Delivery dates are estimates unless expressly guaranteed in writing. Weather, carrier disruptions, holidays, address issues, security events, and circumstances outside our control may cause delays.

Tracking

When tracking is available, a shipping confirmation or tracking number will be sent to the email address or telephone number provided with the order. Tracking information may take time to update after the carrier accepts a package.

Address Accuracy

Customers are responsible for providing a complete and accurate delivery address. Contact us immediately if an address needs to be corrected. We cannot guarantee that an address can be changed after an order enters processing or is transferred to a carrier.

If a package is returned because of an incorrect, incomplete, refused, or undeliverable address, additional shipping charges may be required for reshipment. Original shipping charges may be nonrefundable unless the problem resulted from our error.

Delivered But Not Received

If tracking shows delivery but the package cannot be located, check the delivery location, mailbox, household members, neighbors, building office, or parcel locker. Some carriers mark packages delivered shortly before final delivery.

Contact the carrier and Divine Garden 111 promptly. We will reasonably assist with available carrier information or claim documentation. Replacement or refund eligibility depends on the circumstances and the result of any carrier review.

Lost, Damaged, Leaking, or Incorrect Packages

Report a package that arrives damaged, leaking, open, materially compromised, missing items, or incorrect within 7 calendar days of delivery.

Include the order number, a description of the problem, photographs of the product, photographs of the shipping package and label, and whether any items are missing. Keep the product and packaging until we provide instructions.

Local Pickup and Expo Pickup

Local pickup or expo pickup may be available when confirmed by Divine Garden 111. Pickup orders are not final until product availability, quantity, price, taxes, pickup location, pickup time, and payment are confirmed.

Customers should inspect pickup products at the time of receipt when reasonably possible.

Questions

Questions can be sent to info@divinegarden111.com or 786-955-3881.