Return and Refund Policy

Scope

We want customers to receive the correct product in good condition and to understand the return rules before purchasing. This policy applies to products purchased directly from Divine Garden 111.

Orders placed through Amazon, Etsy, or another marketplace are also governed by that platform's checkout, shipping, refund, privacy, and dispute procedures.

Direct-Order Return Window

For eligible direct purchases, contact us within 14 calendar days after delivery or confirmed pickup to request a return. Do not mail or deliver a return until we approve the request and provide instructions.

Eligible Returns

To qualify for a standard return, the product must be unused, unopened, in its original condition, in its original packaging, sealed when originally sold with a seal, and accompanied by proof of purchase.

Because botanical personal-care products may be sensitive to contamination, health, and hygiene concerns, opened or used products are generally not returnable unless they were damaged, defective, contaminated, incorrectly supplied, or otherwise eligible for a remedy under applicable law.

Nonreturnable Items

Unless required by law or expressly agreed in writing, the following are not eligible for a change-of-mind return.

• Opened, used, or unsealed personal-care products.
• Products damaged after delivery through misuse or improper storage.
• Custom, personalized, special-order, or made-to-order products after production begins.
• Products marked final sale before purchase.
• Gifted products without proof of purchase.
• Products purchased from another seller or unauthorized source.

Damaged, Defective, Leaking, or Incorrect Products

Inspect the order promptly after delivery or pickup. Contact us within 7 calendar days if an item is damaged, leaking, open or unsealed unexpectedly, materially defective, missing, or different from the item ordered.

Please provide the customer name, order number, description of the issue, photographs of the product, photographs of the package and shipping label when applicable, and any other reasonably requested information. Keep the product and packaging until we provide instructions.

Product Reactions or Sensitivities

Stop using a product if irritation or an unexpected reaction occurs. Seek medical advice or urgent assistance when appropriate.

Contact us with the product name, lot or batch information shown on the package, date and place of purchase, description and timing of the reaction, how the product was used, and your preferred contact information. Do not include unnecessary medical records or sensitive health information in ordinary email.

A sensitivity or allergy does not automatically establish that a product is defective. We review reported concerns individually and provide any remedy required by law or appropriate under the circumstances.

Return Authorization

To request a direct-order return, contact info@divinegarden111.com or 786-955-3881. Include the customer name, order number, product, reason for the request, and whether the item has been opened or used.

Approved returns must be sent or delivered according to the instructions we provide. Unauthorized returns may be refused or delayed.

Return Shipping

When a return results from our error, an incorrect item, or an eligible damaged or defective product, Divine Garden 111 will provide reasonable return or replacement instructions and cover approved return-shipping costs when applicable.

For an approved change-of-mind return, the customer is responsible for return shipping. Use a trackable shipping method and package the item securely. We are not responsible for a return that is lost or damaged before we receive it.

Refunds, Replacements, and Store Credit

After an approved return is received and inspected, we will notify the customer of the decision. Approved refunds are generally issued to the original payment method within 5 to 10 business days after approval, but banks, card issuers, and payment platforms may require additional time to post the credit.

Unless the return resulted from our error or applicable law requires otherwise, original shipping charges, expedited shipping charges, and return-shipping costs may be nonrefundable.

When appropriate, we may offer a replacement or store credit instead of a refund. The customer may choose among legally available remedies unless a particular remedy is required by law or reasonably necessary because the original item is unavailable.

Order Cancellations

Contact us immediately to request cancellation. An order may be canceled without charge if it has not entered processing, production, or shipment.

We cannot guarantee cancellation after a shipping label has been created, the package has been transferred to a carrier, materials have been committed for a custom order, or production of a custom item has begun. If cancellation is no longer possible, the standard return rules apply.

Local, Expo, Amazon, and Etsy Purchases

For eligible products purchased directly at an expo or picked up locally, the same 14-day return-request period applies. Proof of purchase is required, and personal-care items must remain unopened and unused unless damaged, defective, or incorrectly supplied.

For Amazon, Etsy, or other marketplace purchases, begin the request through the marketplace account used to place the order and follow the platform's deadlines, evidence requirements, return label process, and dispute procedure.

Chargebacks and Contact

Please contact us before initiating a payment dispute so we have an opportunity to locate the transaction and resolve the concern. This request does not limit a customer's lawful right to dispute an unauthorized or incorrect charge.

Questions can be sent to info@divinegarden111.com or 786-955-3881.