Privacy Policy

Overview

Divine Garden 111 respects customer privacy. This Privacy Policy explains how we handle information when you visit the website, contact us, submit an order inquiry, purchase directly from us, arrange local or expo pickup, or follow links to third-party services such as Amazon, Etsy, Instagram, Blogger, or a payment provider.

This policy applies only to information controlled by Divine Garden 111. Third-party marketplaces, payment processors, social platforms, and shipping providers maintain their own privacy policies.

Information You Provide

Depending on how you interact with us, you may provide contact, order, delivery, pickup, customer-service, review, product question, or product concern information.

• Name, email address, telephone number, billing address, or shipping address.
• Product selections, order details, pickup or delivery preferences, and messages.
• Information you provide when reporting a damaged, incorrect, leaking, or unexpected product concern.
• Any other information you voluntarily provide through email, telephone, text message, contact forms, social media, or in-person communication.

Payment Information

Payments may be processed through Stripe Payment Links, Amazon, Etsy, or another checkout provider. We generally do not receive or store complete payment-card numbers.

The selected payment provider may collect payment details, billing information, fraud-prevention information, and other information needed to process the transaction. That provider's privacy policy controls how it handles that information.

Information Collected Automatically

Website hosting, security, analytics, and technology providers may automatically process limited technical information such as IP address, browser type, device type, operating system, approximate location, referring page, pages viewed, date and time of access, performance data, security events, and cookie or similar identifiers when those technologies are enabled.

The site uses Cloudflare for hosting and security. If nonessential analytics or advertising technologies are added later, this policy and any required consent process should be updated before those tools are promoted.

How We Use Information

We use information to respond to inquiries, confirm product availability, process and fulfill orders, arrange shipping or pickup, communicate about orders, provide customer support, manage refunds or replacements, maintain business and tax records, protect against fraud or misuse, improve the customer experience, and comply with legal, safety, or reporting obligations.

We may send promotional messages only when permitted by law. Customers may unsubscribe from promotional email, but transactional messages about orders, refunds, safety matters, or service requests may still be sent.

How We Share Information

We may share information with service providers that support website hosting, security, forms, email, payment processing, shipping, bookkeeping, analytics, or technical support. We may also share information with professional advisers, government authorities, courts, regulators, law enforcement, or a business successor when reasonably necessary or legally required.

Business email is processed through Google Workspace and may be delivered to an approved administratively shared inbox. Messages sent to a Divine Garden 111 address are handled for Divine Garden 111 business purposes.

We do not sell personal information for money. We do not intentionally collect sensitive medical records, Social Security numbers, full payment-card numbers, or account credentials through ordinary email, text message, or website forms.

Third-Party Links

The website may link to Amazon, Etsy, Instagram, Blogger, payment processors, shipping companies, or other services. When you leave our website or use a third-party service, that service's terms, privacy practices, accessibility, security, and customer-service rules apply.

Divine Garden 111 does not control third-party websites or platforms.

Cookies

Cookies and similar technologies may support necessary website operation, security, checkout, preferences, and performance. You may adjust browser settings to reject or delete cookies, but some features may not work correctly if necessary cookies are disabled.

If we use nonessential advertising or behavioral analytics tools in the future, this policy should be updated to describe those tools and any consent choices required by law.

Retention and Security

We retain information only as long as reasonably necessary for the purpose collected, including order support, tax and accounting records, fraud prevention, disputes, chargebacks, product-safety matters, and legal obligations.

We use reasonable administrative, technical, and organizational measures intended to protect personal information. No website, email account, text message, database, or internet transmission is completely secure, so customers should not send payment-card numbers, passwords, or other sensitive information through ordinary email or text message.

Your Choices and Contact

You may contact us to ask about personal information we maintain, request correction, request deletion subject to legal and operational exceptions, withdraw consent where processing is based on consent, or unsubscribe from promotional email.

We may need to verify your identity before completing a request. We may retain information when needed to complete a transaction, keep required records, prevent fraud, resolve disputes, or comply with law.

Divine Garden 111 is based in Miami, FL. Questions can be sent to info@divinegarden111.com or 786-955-3881.

Children's Privacy

The website and products are intended for a general adult audience and are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child provided personal information, contact us so we can review and delete it when appropriate.